Privacy Policy

1. Information We Collect

We may collect and process the following categories of information:

• Account Information: name, email address, username, country, and password.
• Profile & Settings: language preferences, notification settings, and other user choices.
• Transaction Data: deposit and withdrawal requests, associated wallet addresses, transaction history.
• Usage Data: logins, IP address, device type, browser type, pages visited, and time spent on the Platform.
• Support & Communication: messages, emails, and contact details you provide when contacting support.

2. How We Use Your Information

We use the data we collect for the following purposes:

• To create and manage your account and dashboard access;
• To process deposits, withdrawals, and investment plan activity;
• To maintain platform security and monitor for suspicious activity;
• To provide customer support and respond to your requests;
• To analyse how the Platform is used and improve performance and user experience;
• To comply with legal, regulatory or risk-management requirements.

3. Legal Basis for Processing

Depending on your location, our processing of your personal data may be based on one or more of the following legal grounds:

• Your consent, where applicable;
• Performance of a contract (e.g., providing access to the Platform and services);
• Compliance with legal obligations;
• Our legitimate interests in operating, securing, and improving the Platform.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to maintain your session, remember preferences, and understand how the Platform is used.

You can modify your browser settings to refuse cookies or alert you when cookies are being used. However, some features of the Platform may not function properly without cookies.

5. How We Share Your Information

We do not sell or rent your personal data. We may share limited information with trusted third parties who help us operate the Platform, such as:

• Hosting and infrastructure providers;
• Analytics and security services;
• Customer support systems and communication tools;
• Payment or blockchain infrastructure providers (for transaction processing).

These third parties are only permitted to use your data to perform services on our behalf and must protect it in line with applicable privacy standards.

6. Data Security

We implement reasonable technical and organisational measures to protect your data, including:

• Encryption (HTTPS) for data in transit;
• Secure password hashing and access controls;
• Monitoring for suspicious access patterns.

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you request;
• Comply with legal or regulatory obligations;
• Resolve disputes and enforce our agreements.

When information is no longer needed, we will take reasonable steps to delete or anonymise it.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of certain personal data, subject to legal requirements;
• Object to or restrict certain types of processing;
• Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details in the “Contact” section below.

9. Children’s Privacy

The Platform is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us so we can remove it.

10. International Transfers

Your information may be processed and stored in servers located outside your country of residence. Data protection laws may differ from those in your jurisdiction, but we will take reasonable steps to ensure your data is protected in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Platform after such changes indicates your acceptance of the updated Policy.

12. Contact

If you have questions or requests regarding this Privacy Policy, please contact us:

Email: privacy@metafxglobal.com
General Support: support@metafxglobal.com